Last Updated: March 2026
These Terms and Conditions govern the supply of business broadband internet services provided by Voicee.
Voicee provides internet services using telecommunications infrastructure supplied by Superloop Limited and its related entities, which operate the underlying broadband network used to deliver the service.
By ordering or using the Voicee Internet Service, you agree to these Terms and Conditions.
Agreement
The agreement between Voicee and the Customer consisting of the application, service description, pricing plan and these Terms and Conditions.
Customer
The business or organisation purchasing the Voicee Internet Service.
Minimum Term
The contract duration selected when the service is ordered (for example 12, 24 or 36 months).
Premises
The location where the Service is installed and delivered.
Service
The business broadband internet service provided by Voicee using network infrastructure supplied by Superloop or other upstream carriers.
Underlying Network Provider
Superloop Limited and its related entities who provide the wholesale telecommunications network used to deliver the Service.
Voicee provides internet services to Customers using telecommunications infrastructure supplied by Superloop, a third-party wholesale network provider.
The Customer acknowledges that:
Where applicable, Voicee may pass through fees or conditions imposed by these upstream providers.
The Agreement begins when Voicee accepts the Customer’s service application.
The Service Start Date occurs once installation is completed and the broadband service becomes operational at the Customer’s premises.
Services are provided under a fixed minimum term unless otherwise stated.
Typical contract terms include:
At the end of the Minimum Term, the Service will automatically continue on a month-to-month basis unless cancelled.
Customers must use the Service:
Customers must not use the Service to:
Voicee may suspend or restrict the Service where misuse occurs.
Customers must ensure that their equipment (such as routers or modems):
If Voicee supplies equipment:
Voicee and its upstream network providers may conduct maintenance from time to time.
Customers must:
Voicee will use reasonable efforts to restore services as quickly as possible.
However, Voicee is not responsible for faults arising from:
Customers must pay:
All prices are in Australian Dollars (AUD) unless otherwise stated.
Voicee may pass through charges imposed by upstream network providers where applicable.
Invoices are issued in advance unless otherwise agreed.
Customers must pay invoices by the due date.
If payments are not made on time, Voicee may:
Customers may cancel the Service by providing 30 days written notice.
If the Service is cancelled during the Minimum Term, early termination charges may apply.
These charges may include:
Voicee may suspend the Service where:
Service fees may still apply during suspension.
To the extent permitted by law:
Nothing in this agreement excludes rights under Australian Consumer Law.
Network availability and service restoration targets may depend on the underlying infrastructure provider.
Voicee will use reasonable efforts to meet service levels but performance may be affected by:
Where service credits are issued by upstream providers, Voicee may pass those credits through to Customers where applicable.
Voicee may collect and use personal information for purposes including:
Information may be shared with upstream network providers or service partners where required to deliver the service.
These Terms are governed by the laws of Australia.
17.1 Early Termination
If the Customer cancels the Service before the end of the Minimum Term stated in the signed agreement, the Customer must pay an Early Termination Fee.
17.2 Calculation of Early Termination Fee
The Early Termination Fee will be calculated as:
Monthly Service Fee × the number of months remaining in the Minimum Term.
17.3 Hardware Supplied with Service
Where hardware or equipment (including routers, modems, or network devices) has been supplied by Voicee as part of the agreement at no upfront cost or at a discounted price, Voicee may recover the remaining value of that hardware if the Service is cancelled before the Minimum Term ends.
17.4 Return of Equipment
Voicee may require the Customer to return any supplied hardware within 30 days of service cancellation in good working condition, allowing for reasonable wear and tear.
17.5 Replacement Costs
If hardware is not returned within the required timeframe, or is lost, stolen, or damaged beyond reasonable wear and tear, Voicee may charge the reasonable replacement cost of the equipment.
17.6 Consumer Rights
These charges are intended to recover agreed contractual costs and do not limit any rights the Customer may have under the Competition and Consumer Act 2010 (Cth) or Australian Consumer Law.
By ordering or using the Voicee Internet Service, the Customer acknowledges that they: