When a call comes in, Voicee instantly scans your POS, detects if the incoming number is known in your database and retrieves the customer’s full name and even pre-loads their last successful order!
Voicee makes every interaction with your customers special. You can now answer every call with a personalised greeting:
100% Cloud based technology means that you only need a stable internet connection to get started. Once you’ve signed up, you can select your new landline phone within seconds, and start accepting calls on your VoIP phone instantly.
Your customers will never hear a busy tone again! Instead, use the AutoQ feature to play custom hold music/audio to your customers while they wait for one of your phones to become available. The best part, it only takes a second to setup.
With a drag-and-drop call flow editor, designing the perfect customer experience has never been easier. Visually map out each step—from routing calls based on time of day to directing customers who press "1" for takeout orders. Our New AI Generator makes creating your ideal call flow easy.
Voicemails stored on the device is so 90's! Now every Voicemail, from all your sites, are securely stored on Voicee, and accessible anywhere in the world. Listen, tag and leave notes to ensure every caller is responded too.
Choose your landline phone and get it instantly. You no longer have to wait days or weeks to hear back from your telco!
Once you connect your Lightspeed Kounta POS to Voicee, we import a list of all your existing customers and their phone numbers - the next time they call, you'll see their full name appear on your POS with a pre-filled order!
We started designing and envisioning Voicee in 2019 when we were consistently getting asked about caller ID for Lightspeed Kounta POS from our customers. Lightspeed Kounta POS has always been cloud-first, meaning we had to re-imagine how caller ID technology would work to accommodate this.
After many iterations and 1000’s of engineering hours, we’re proud to finally present Voicee as our flagship solution for caller ID. Designed with hospitality in mind, we’re confident that our solution will save you time and your sanity.
We’ve designed Voicee on top of a global infrastructure that can handle an infinite amount of simultaneous calls. No matter where your VoIP phone is in the world, we will be able to connect you with your customer, with clear HD audio.
